Return Policy for Qadahli’s Treasure Trove
At Qadahli’s Treasure Trove, we take pride in offering hand-picked, high-quality goods to our customers. Due to the unique nature of our products, we do not offer refunds. However, we are committed to ensuring that you are satisfied with your purchase.
Exchange Policy
If you receive a product that is damaged or defective upon arrival, we are happy to offer an exchange. Please contact us within 30 days of receiving your order to initiate an exchange. To be eligible for an exchange, the item must be unused, in the same condition that you received it, and in its original packaging.
How to Initiate an Exchange
To initiate an exchange, please follow these steps:
- Contact us at innovativeinovators@gmail.com within 30 days of receiving your order.
- Provide your order number and a detailed description of the issue with the product.
- We will provide instructions on how to return the item to us.
- Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your exchange.
- If approved, we will ship the replacement item to you at no additional cost.
Exceptions
Please note that certain items may be exempt from our exchange policy. These include:
- Custom-made or personalized items
- Sale items
- Perishable goods
- Gift cards
Contact Us
If you have any questions about our return policy or need assistance with an exchange, please contact us at innovativeinnovators@gmail.com